Process-, Quality- and Projectmanagement

22M1102

Master

English

5.0

only winterterm

1 semester

Students in this module learn about process and quality management as an integrative management concept. Students are made aware that quality management involves managerial responsibilities aimed at establishing and implementing the organisation’s quality policy. Quality management seeks to ensure that quality requirements are met. It covers the areas of quality planning, quality assessment/control, quality steering, quality assurance and quality optimization. The features of process and quality management depend on the specifics of the service/product as well as the relevant situational and cultural context, which is demonstrated to students by comparing sectors and industries. Against this backdrop, students learn the specifics of process and quality management in nonprofit organisations. They learn about the techniques and tools of process and quality management, and discover the limitations of their application. In addition, students learn about the tools and methods of project management, taking into account the specifics of the nonprofit sector.

1. Key organisational theories and concepts (institutional, instrumental, functional) as the basis of process and project management
2. Specifics of project, process, and quality management in nonprofit organisations (restrictions)
3. Objectives and importance of process orientation in nonprofit organisations
4. Elements of process organisation and fields of action in business process management
5. Types and levels of business processes in nonprofit organisations
6. Structuring of business processes and process chain design
7. Process responsibility in nonprofit organisations
8. Approaches and methods of process optimisation
9. Design of organisational change processes in the nonprofit sector
10. Factors of success and failure in change processes
11. Project management and types of projects in nonprofit organisations
12. Structure of participants in NPO projects
13. Project management as problem management
14. Factors of success and failure in NPO projects (operationalization using concrete examples)
15. Typical course of a change process (organisational life cycle)
16. Quality management as an integrative management concept in nonprofit organisations
17. Levels and influencing factors of quality management in NPOs
18. Quality models (DIN ISO series of standards, total quality management EFQM), as well as the benefits and limitations of using quality models
19. GAP model of service quality
20. Quality indicators and quality assessment
     

The total workload for the module is 150 hours (see also "ECTS credit points and grading").

• Written examination or
• Oral presentation, with written elaboration or
• Homework / Assignment

Written exam: see applicable study regulations

Report: approx. 20-40 minutes with a written paper of about 5 to 10 pages
Written assignment: approx. 20-25 pages

The requirements are specified in the relevant class.

none

Students who have successfully completed this module are familiar with the approaches and methods of process and quality management in nonprofit organisations.

Students who have successfully completed this module

• are aware of the need for and type of process and quality management in NPOs
• are familiar with the success factors and implementation aspects of project management

Students who have successfully completed this module

• are able to develop and apply tools and concepts of quality and process management for NPOs
• are able to apply a phase-induced approach to project management for case studies from NPO institutions, as well as to develop problem-solving approaches
• are able to establish and examine the typical course of a change process.

This module is the basis for the “Financial management and controlling in nonprofit organisations” module.

• Management in Nonprofit-Organisations M.A. (01.09.2024)

• Kleine, Dirk

• Kleine, Dirk