IT Supported Care Processes

22M1153

Master

English

5.0

only winterterm

1 semester

This module is about the transformation from a function-oriented to a process-oriented health care system with the patient at its centre. An important element of process orientation is the support provided by information and communication technology. It ensures information continuity along the processes.

1) Introduction: Concepts of process-oriented healthcare

1.1) Process orientation & optimisation

1.2) Continuity of care, information continuity and patient safety

1.3) Information logistics and IT support

2) Tools of process orientation

2.1) Modelling of processes using different notations

2.2) Exercises in process modelling

2.3) Process-oriented information technology: architectures, components, models (e.g. 3LGM2)

2.4) Measuring information logistics: the Workflow Composite Score

The total workload for the module is 150 hours (see also "ECTS credit points and grading").

• Presentation or
• Oral presentation, with written elaboration or
• Portfolio exam

The portfolio examination covers 100 points and consists of a learning diary (LTB) and a one-hour written examination. LTB is weighted by 40 points and the K1 by 60 points.

Presentation: 30-45 minutes

Report: 20-30 minutes; accompanying paper: 3-5 pages

Portfolio exam:

• Written examination: in accordance with the valid study regulation
• Learning diary: approx. 10-15 pages

The requirements are specified in the relevant class.

Processes in healthcare: within healthcare organisations, across organisations information systems

The students have knowledge about concepts of process orientation and information logistics and can combine and classify them.

They understand how these concepts are measured and modelled and can interpret and classify the corresponding results.

The students master the use of different modelling notations and modelling languages and their implementation with digital tools. They have the competency to understand processes in patient care as interdisciplinary, interprofessional, cross-institutional and longitudinal phenomena and to deduce opportunities, barriers and approaches for action.

The students are able to apply the methods and techniques they have learned for process management to different clinical and administrative processes and to identify and leverage optimisation potentials. They strengthen users' understanding of processes and can use their knowledge to formulate process requirements in a comprehensible way, especially for IT specialists.

By producing artefacts in the form of process models as part of the course examination, students learn the basics of applying the design science research approach.

They can construct arguments as to why process orientation and information logistics are important and how they can be modelled, implemented and measured. They use process models as a communication and moderation tool between clinical users and IT specialists or vendors.

The students can reflect on processes according to their relevance for efficiency and quality against the background of newly emerging treatment scenarios and logically determine which improvements can be achieved or failed to be achieved through IT workflow support.

This module is particularly linked to the modules in the curriculum that deal with organisational processes from a strategic perspective (in particular the module "Strategic and value-oriented management" and the first module from the change management specialisation "Change and innovation management").

• Management for Health Services, M.A.

• Hübner, Ursula Hertha

• Hübner, Ursula Hertha